October 4, 2022

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News and Update

Food, Beverage and Portion Control Packaging Solutions – Diamond Crystal Brands

Diamond Crystal Brands is a manufacturer of packaging and foodservice products, such as food packages and portion control containers. We also offer solutions for food, beverage and portion control needs.

With our extensive manufacturing facilities in the United States, Canada and China, we can provide customized solutions to meet your needs. We deliver packaging solutions in an ever-changing market, offering fast turnaround and responsive service. We work with customers to create packages that meet their individual needs, whether they are packaging food, candy or sweeteners.

We are also able to consistently meet FDA requirements and our products conform to the strict standards set forth by the U.S. Food and Drug Administration (FDA). Our innovative solutions help improve your company’s bottom line by helping you to decrease waste and cut costs. We are dedicated to getting our customers back on track with their manufacturing needs so they can focus on improving their business.

We are a proud member of the National Packaging Association (NPA), Foodservice Packaging Institute (FSPI) and the Produce Marketing Association (PMA) and will continue to work with our clients to create packages that meet their needs and exceed expectations.

1. Can you put my logo on your products?

Yes, your logo can be placed on any of our products. When ordering a product from us, please place it on the artwork of your order and also send a separate copy that has only your logo. Please note if you send more than one copy of artwork, then we will use the first copy we receive in our office. If the second artwork you sent has already been printed and is sitting at our warehouse before we receive the first one, then that one will be used.

2. What do I do if my package arrives damaged?

Please inspect all packages upon arrival before signing for them to ensure that they were not damaged in transit. Please contact Diamond Crystal Brands if you notice any damage.

3. How much will it cost to change my package artwork?

The cost for changing your artwork is dependent on the product and quantity of the changes requested. Please contact Diamond Crystal Brands for specific pricing and more information on changing your artwork.

4. What is the turnaround time for my package?

Depending upon how busy we are, you can expect to receive a response from us within one business day or less if we can meet your request within our standard turnaround time. Most packages can be completed in as little as 24 hours.

5. How is my package shipped?

Diamond Crystal Brands ships via UPS. If you are shipping a box, it must be in a box. The inside of the box must be padded and padded dividers can be used to separate different parts of your product into different boxes so your boxes arrive intact and safe with no broken glass, plates or food that can cause illness for your customers.

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6. What do I do if my package does not arrive?

Upon arrival, please inspect all packages before signing for them to ensure that they were not damaged in transit. If the package is damaged, please note that on the proof of delivery. If the package has not arrived within 72 hours of shipping, please contact Diamond Crystal Brands 

7. How can I check my order’s status?

To check your order status, visit our website and sign up to receive email updates regarding your order. You may also contact Diamond Crystal Brands for a status update.

Conclusion

Diamond Crystal Brands offers packaging solutions that are intended to help you eliminate waste, increase customer satisfaction and meet federal government regulations.